{"id":4605,"date":"2024-10-21T13:51:14","date_gmt":"2024-10-21T12:51:14","guid":{"rendered":"https:\/\/alterdomus.com\/?post_type=insights&p=4605"},"modified":"2024-10-15T15:19:34","modified_gmt":"2024-10-15T14:19:34","slug":"how-alter-domus-welcomes-new-teams-when-providing-back-office-lift-out-solutions-to-clients","status":"publish","type":"insights","link":"https:\/\/alterdomus.com\/insight\/how-alter-domus-welcomes-new-teams-when-providing-back-office-lift-out-solutions-to-clients\/","title":{"rendered":"How Alter Domus welcomes new teams when providing back-office lift-out solutions to clients"},"content":{"rendered":"\n
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News<\/p>\n\n\n

How Alter Domus welcomes new teams when providing back-office lift-out solutions to clients<\/h1>\n\n\n

Successfully partnering with customers to lift-out their back-office solutions and enable them to create their own efficiencies has been a hallmark of Alter Domus throughout its growth. Central to the success of these partnerships is how we welcome and integrate new teams and individuals into AD. In this article, Joanne Ferris<\/a>, Chief Human Resources Officer at Alter Domus, outlines the people-centered approach AD takes to ensure that every new team that joins the firm via a lift-out or transfer has a first class employee experience before, during, and after transferring.<\/em><\/p>\n\n\n\n

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Joanne Ferris<\/p>\n\n\n\n

Chief Human Resources Officer<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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There are many benefits for asset managers when partnering with a service provider for a lift-out back-office solution, including gaining access to cutting-edge tech solutions, keeping pace with regulatory reporting demands, and providing their back-office employees with meaningful career paths and training in a larger organization closely aligned to their skillset.<\/p>\n\n\n\n

Among the most crucial success factors in such a partnership is ensuring a continuation and improvement in back-office support, and retaining the expertise and experience of back-office teams as they are integrated to a service provider.<\/p>\n\n\n\n

A welcoming new home for back-office teams<\/strong><\/p>\n\n\n\n

With a strong track record in successfully delivering lift-out solutions, Alter Domus has already become home to hundreds of employees who have joined the organization via lift-outs and strategic partnerships.<\/p>\n\n\n\n

As Joanne describes it, \u201cWe are always excited and enthusiastic about welcoming new faces to Alter Domus. We understand that every career is precious, and that initially teams may be apprehensive about such a change in their working lives. Our approach centers around building trust and strong relationships through multiple in-person touchpoints at both a team and individual level to ensure transferring employees feel engaged and connected throughout the process.<\/em>“<\/p>\n\n\n\n

\u201cAnother key element of our approach is listening and engaging \u2013 what are people\u2019s concerns or questions, what are their goals and ambitions, what would they like to see in their new environment \u2013 and adapting our approach based on the feedback we receive, and a deep understanding of their needs.<\/em>” <\/p>\n\n\n\n

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We are proactive, responsive, and transparent with all of our customer\u2019s teams who are involved in the project. It is critical to stay very connected with the customer, the team experiencing the lift-out, and the multi-disciplinary Alter Domus team managing the change. From a people perspective, we have two short-term priorities \u2013 ensuring impacted teams are supported, and the co-ordination and execution of integration to our systems, policies, payroll and other processes<\/em>.<\/p>\n\n\n\n

Joanne Ferris<\/strong>
<\/em>Chief Human Resources Officer<\/p>\n<\/blockquote>\n\n\n\n

Best in-class integration <\/strong><\/p>\n\n\n\n

As mentioned by Joanne, Alter Domus engage dedicated resources across multi-disciplinary functions to ensure a smooth start for new team members. This can include introducing teams to a possible new leader, a potential new workplace, new operating systems and tech, and integration to AD\u2019s payroll, performance cycle, and other people processes.<\/p>\n\n\n\n

Employees joining Alter Domus through a lift-out enjoy access to the Alter Domus onboarding app, individualized onboarding packs, as well as invitations to interactive info sessions on systems and processes, career pathing and performance at AD, the Alter Domus Academy and more. <\/p>\n\n\n\n

At the same time, teams are introduced to the culture and ways of working at Alter Domus: \u201cWe meet teams on a regular basis before, during, and after the lift-out process, and showing who we are \u2013 our culture, our values as an organization, and how we work together \u2013 is something that we do every step of the way,\u201d says Joanne. \u201cWe say that Alter Domus is a \u2018second home\u2019 for our clients, and AD is also a place where people feel they can grow and develop their careers when they join us.<\/em>\u201d<\/p>\n\n\n\n

When teams join Alter Domus, they also take part in AD\u2019s monthly engagement surveys from their first month. \u201cOur engagement surveys are a key tool for AD leaders, allowing us to measure and proactively address employee sentiment,\u201d says Joanne. \u201cFor teams joining via lift-outs, these are a vital metric for our leaders and project team. Most importantly, this can be a catalyst for great conversations within the team, and generate changes to how we do things.<\/em>\u201d<\/p>\n\n\n\n

Providing a platform for growth<\/strong><\/p>\n\n\n\n

Moving from a back-office team to working within the core business of a service provider also brings benefits and opportunities for new joiners in a lift-out scenario. With a clear focus on best-in-class technology solutions and providing impactful learning and development opportunities through the award-winning AD Academy, Alter Domus provides team members with the resources and support to grow and develop their expertise and professional careers.<\/p>\n\n\n\n

\u201cWe are proud of the opportunities we provide our people \u2013 professional qualification support as an ACCA accredited employer, LinkedIn Learning, internal mobility, and in-house specialized training from the AD Academy \u2013 and how these can benefit both new teams and our clients is part of our long-term success in lift-outs and partnerships<\/em>,\u201d says Joanne.<\/p>\n\n\n\n

Measuring long-term success<\/strong><\/p>\n\n\n\n

As a high-performing metrics-driven organization, the initial focus is on ensuring the \u201chardwiring\u201d \u2013 systems, processes, policies, hardware integration and workplace set-up \u2013 is complete. At the same time and beyond the initial stages, the teams will move on to more long-term metrics covering efficiency, performance, client satisfaction, and employee engagement.<\/p>\n\n\n\n

For Joanne, another key metric is how new team members embrace the opportunity to grow and develop with us: \u201cAt Alter Domus, our success is built on the success of our people. Many of the people who have joined us via lift-outs have gone on to progress to more senior levels at Alter Domus, and this is the ultimate testament that our approach works for both our clients and for the new teams we welcome to Alter Domus.<\/em>\u201d<\/p>\n\n\n\n

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